Summary example of our work for this client
Management of a £5 Million International Customer Relationship Management development project as part of a Call Centre implementation programme.
More detail about our work for this client
International Project Management for the Contact Centre Agent Application. H3G develops services in the UK that are then launched by H3G subsidiaries worldwide. This Customer Relationship Management (CRM) application provides a multimedia, Customer Care interface for handling 3G customer contacts via call centers. It relies on integration of underlying COTS packages from Chordiant (CRM), Aspect (Voice) and Firepond (email, webchat). Live Connections took the project from inception through to Business Acceptance Testing prior to Network Launch. This involved defining scope and requirements, getting sign-off approval for the project and it’s £multi-million budget as well as handling international inputs and requirements from Hutchison operations in Australia, Sweden, Austria, Hong Kong and Thailand. Live Connections managed all non-technical aspects of the project and co-ordination with related projects for Retail Sales and Customer Self-Care (via 3G web-enabled devices). Work with H3G required involvement in innovative process orientated development methods utilising a UML-based development lifecycle and innovative architectures designed for functional separation and re-use. It also involved experience of process support tools such as Caliber for requirements capture, Describe for object-oriented UML modeling, Starteam for document and configuration management and Primavera for project management.
For more information on Hutchison 3G visit their website at www.hutchison3g.com