Live Connections Limited - Terms & Conditions of Trade.

 

General terms relating to supply of goods purchased online.

 

All orders for goods accepted by Live Connections Limited (the vendor) are accepted subject to the following conditions which shall form part of and govern the contract of sale. Utilising the “check box” on the order page and/or acceptance of goods shall be deemed to be acceptance of these conditions of sale. Any term sought to be imposed by a purchaser either in a document or otherwise that conflicts with or adds to these conditions is not accepted. No agent or representative of the vendor has authority to vary these conditions unless accepted in writing by a director of Live Connections Limited.

 

1.        Payment & Price

All payments are to be made in sterling. For payment options, please see below.

Payment will be due for orders at the date shown on the order confirmation.

Goods will not be despatched until payment has been authorised.

The vendor reserves the right to vary the quoted price for the goods in accordance with market conditions at the date of supply. The vendor shall in all such cases contact the purchaser with a revised quote.

 

2.        Availability of Goods

The vendor will use its best endeavours to despatch orders within 24 hours of receiving payment authorisation.

This time scale is given as an estimate only and shall not form the essence of the contract.

Where goods are (or are thought to be) temporarily out of stock, the vendor will inform the purchaser via e-mail of the expected despatch date, if available. In such circumstances, the purchaser may terminate the sale by indicating their desire to cancel the order in an e-mail to cancel@liveconnections.co.uk. The cancellation e-mail must be received within 24 hours of the delay notification being sent. The cancellation must also be from the e-mail address used to order the goods and include the order number generated by the online shop.

If owing to non-availability of the goods or any other causes beyond the vendor’s control, the vendor shall be unable to effect delivery, the vendor shall be at liberty to terminate the contract or part thereof, by informing the purchaser via e-mail & refunding the appropriate sum.

 

3.        Property and Risk

Title to the property of the goods shall not pass to the purchaser from the vendor until such time as payment for the goods has been received in full by the vendor. At any time after the due date for payment of the goods, and so long as such amounts have not been received in full, the vendor, at the purchaser’s expense, shall have the right to enter the purchaser’s premises and remove therefrom all goods which remain the property of the vendor.

 

4.        Design Variation

Whilst the vendor makes every effort to ensure that goods supplied correspond to in every respect with the sample, specification or description provided as the case may be, the vendor is not responsible for the minor variations in specification, colour or other design features. No such minor variation shall entitle the purchaser to rescind the contract or shall be the subject of any claim against the vendor by the purchaser. The manufacturer’s decision on “acceptable limits” shall be final, unless this contravenes English Law. Images are for illustrative purposes only.

 

5.        Claims

Damaged or “Dead on Arrival” goods must be notified to the vendor, in writing, within 7 days of delivery.

The purchaser accepts an obligation to contact a manufacturer’s telephone/e-mail support department in the first instance. The vendor cannot act as an intermediary between the purchaser and manufacturer, or other third party.

Wilful damage or misuse of goods by the purchaser or their agent(s) shall void the support/warranty agreements.

 

6.        Consequential Loss

The extent of the vendor’s liability to the purchaser for any default of breach whatsoever and howsoever arising shall in no case exceed the invoice value of the goods. The vendor shall in no circumstances whatsoever be liable to the purchaser in respect of any loss or damage suffered by the purchaser whether direct, indirect, consequential, or however else arising.

 

7.        Returns

No goods will be accepted without a valid RMA number. To obtain an RMA number, please e-mail returns@liveconnections.co.uk. The vendor reserves the right to rectify the fault, replace the goods or refund the purchaser.  The purchaser shall be responsible for carriage costs unless otherwise stated. Returned goods remain the responsibility of the purchaser until received by the vendor.

 

Items returned to the vendor by rearrangement and found to contain no fault will be subject to a 25% restocking charge, provided that the goods are in stock condition.

No replacement/refund will be issued until the returned goods have been received in full.

 

8.        Law

If any part of these terms and conditions shall be found to be unlawful it shall not affect the validity or enforceability of the remainder of these conditions. This contract is and shall be deemed to have been made in England and shall in all respects be governed by English Law.

 

9.        Payment

 

Postal/Money Order   -   Only UK Sterling Postal Orders accepted

 

Credit/Debit Cards     -  We accept Visa, Mastercard, Switch, Delta, If you do not wish to submit your card details online please call +44 (0) 1367 710178

 

Cheques                     -  Goods will not be despatched until the cheque has cleared. Cheques should be made payable to “Live Connections Ltd”

 

Bank Transfer             -    To pay by BACS or CHAPS please e-mail us.

 

 

Delivery

Once your order has been placed in our site, we will attempt to obtain authorisation to debit your credit or debit card with the appropriate sum. If this authorisation is approved, your goods will be despatched (possibly individually) in accordance with our Terms & Conditions. You can usually expect your order to reach you between 3-5 working days.

If authorisation is not obtained, your order will be cancelled and you will be informed accordingly.

 

 

E&OE